An update from Winter Ridge Natural Foods: Actions we’re taking to prevent the spread of Coronavirus (COVID-19)

Dear Winter Ridge Natural Foods shoppers,

It is often the case, in difficult times, that grocery stores are a vital resource to the communities they serve. Although we do not have an outbreak of coronavirus (COVID-19) in our immediate area, our community can rest assured we are a vital resource.
You have come to us in recent days to stock your pantry, replenish cleaning supplies, and prepare alongside others in the community. As a grocery store, we are in a unique position of offering essential services for our communities while also doing all we can to minimize risk to our staff, and shoppers.

In light of the situation our region finds itself in, I want to share the things our store is doing to best serve you, care for our staff, and be a responsible member of our community:

  • While Winter Ridge has had no reported COVID-19 infections in our store, we have asked any staff exhibiting symptoms of respiratory illness or fever to stay home and notify their physician. We have also given our staff who have underlying medical conditions the option to stay home to minimize any potential exposure. We are working with employees on a case-by-case basis to ensure they have the support they need if sick time is needed to be taken.
  • Staff and shoppers have requested hand sanitizer and sanitizing wipes to cleanse carts, handbasket handles and registers. With the increased demand nationwide for these items, we are having difficulty procuring them for our stores. While we work to find a supplier, we are tasking staff with frequently cleaning these high-touch areas with available disinfectant.
  • Winter Ridge Natural Foods prides itself on its cleanliness and food safety standards, and has full-time health and safety, and food safety managers on staff. With their support, and following guidance from the CDC, Panhandle Health District and other agencies, we have implemented even more rigorous cleaning practices throughout the store.
    • This includes frequently sanitizing high-touch locations like payment machines, scales, bathroom areas and, as mentioned above, carts and hand baskets.
    • We are also changing out hot and cold bar utensils on an hourly basis.
  • We have heavily invested in training our store’s management teams on food safety, with the majority of store and department leaders having completed advanced food safety training, including all supervisors in our deli departments.
  • We have stopped accepting personal cups at our espresso bars and have ceased self-serve sampling. Additionally, any staff handling ready-to-eat foods are already required to wear gloves or use tongs.
  • We are working closely with our suppliers to ensure we have the essentials that you are seeking, like pantry staples, cleaning supplies, and health and body care items.

We request that if you are not feeling well that you refrain from shopping.
We will offer temporary grocery services for a small fee to our customers that possibly feel ill.

Please call the store (208) 265-8135 by 11am with 15 or less items and our staff will have your items ready to pick up same day.

Throughout all of this, we are making additional efforts to demonstrate our gratitude to our staff who continue to work each day with commitment, compassion, and kindness to ensure our stores are stocked, clean, and ready to serve you.

We know you have many choices when it comes to where you purchase groceries. Thank you for choosing our store and for being an integral part of our community.
Sincerely,

Gregg Prummer
Winter Ridge Natural Foods

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